Frequently Asked Questions
Does the finder need an app?
No. A phone camera opens the recovery profile in a browser, where the finder can call or text the owner or contact.
Can I update my pet or contact information?
Yes. Sign in to your account to edit your pet’s recovery profile and emergency contacts. Your updates appear instantly on the recovery profile.
How do I create an account or sign in?
Select Create an account to register, or Sign in if you already have an account. After signing in, you can manage your pet profiles from your dashboard.
What information can I add to a recovery profile?
You can add your pet’s identifying information, photo, emergency contacts, and other recovery information you choose to make available to a finder.
What happens when someone scans the tag?
The QR code opens the pet’s recovery profile so the finder can view the information you provided and use the available contact options.
What support email should customers use?
For customer support, email support@scanmypetnow.com.
Does ScanMyPetNow guarantee pet recovery?
No. ScanMyPetNow provides an additional way for a finder to identify a pet and reach its contacts. Recovery depends on factors such as the tag being readable, the finder scanning it, device and internet access, and accurate profile information.
Is the QR tag made of stainless steel?
Yes. The QR code is permanently laser-marked on a stainless-steel tag.
Does the QR tag need a battery or charging?
No. The physical QR tag has no battery and does not need charging.
How is ScanMyPetNow different from a traditional ID tag or microchip?
ScanMyPetNow gives a finder immediate access to your pet’s recovery profile by scanning the QR code with a compatible smartphone. You can update pet and emergency contact information without replacing the tag, no special scanner is required, and there is no battery or charging. A microchip provides identification and owner contact information after the pet is found and the chip is scanned with a compatible microchip scanner.
Can I include a contact?
Yes. You can add a contact so a finder has another direct call and text option.
What if my phone number or other information changes?
Sign in and update the recovery profile. Your changes appear instantly so the recovery profile can show current contact information.